Certificate in Customer Service Management course is suitable for learners who are at any stage of their career in Customer Services.
Learning Objectives of Certificate in Customer Service Management
By the end of this course, you should be able to:
identify the principles of good customer service
organise and deliver excellence in customer service
identify organisation policies to deal with customer requirements
analyse customer service feedback and plan for improvement
Certificate in Customer Service Management includes following key topics relating to customer services to meet above learning objectives. In this course you will learner how to:
deal with customers
deliver customer services to difficult customers
monitor and solve customers’ queries
gather, analyse, and interpret customer feedback
improve yourself to provide excellence in the customer services
develop an in-depth understanding of your customers
enhance your customers’ satisfaction
apply management principles in your performance to provide quality services
Continuous professional development (CPD)
Certificate in Customer Service Management provides continuous professional development to individuals. 1 hour of learning will give you 1 CPD point.
How will you study?
Our learning portal will be available to your study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible learning environment to study entirely online.
Assessment methods include Multiple-Choice Questions (MCQs) and/or short questions.
Results and Certificate
You will get your MCQs results instantly after you complete the test while short questions result, and certificates will be issued within 3 working days.
Who is this course for?
Certificate in Customer Service Management course is useful for individuals from all over the world who are already on job for career enhancement/professional development or re-entering employment after a period of absence and for those who are seeking a career change to customer services.
Certificate in Customer Service Management is open to all learners without any entry restrictions.
After completion of the Certificate in Customer Service Management , you will have a wide range of employment opportunity to work as a Customer Service Officer, Call centre Agent, Relationship Manager, Contact Centre Manager, Customer Service Team Leader, or Customer Relationship Adviser.
How to Improve Yourself to provide Great Customer Service
How to develop an in-depth understanding of your customer
Develop and Enhance Customer Satisfaction
Quality Services Principles for Personal Development
Level 2 Certificate in Customer Service Management Worksheet